Egret X prime

In Eco mode, you can travel up to 65 km on the Egret X prime and up to 90 km on the Egret X ultra.² How far you actually get in everyday use depends on your riding style, power level, terrain, load, tyre pressure and temperature.

Yes. Both models are approved personal light electric vehicles with a top speed of 20 km/h. You don’t need a driving licence or a helmet, but you do need insurance with an insurance plate. We recommend the Egret X prime and X ultra for riders aged 14 and over.

With the original charger supplied, the Egret X prime’s battery is fully charged in around 6.5 hours, and the Egret X ultra’s larger battery in around 9 hours. Plug it in in the evening and ride off in the morning.

No, the battery is permanently installed and is charged directly on the e-scooter.

Both models suit riders between 1.40 m and 2.05 m tall. From the footboard to the handlebars is around 0.96 m, and the handlebars are not adjustable. The footboard sits only around 16 cm above the ground, so it’s easy to step on.

Yes, you can see the models and take them for a test ride in our showroom in Hamburg. Alternatively, you can use our dealer locator to find a specialist retailer near you. Please contact the retailer beforehand to make sure they have the Egret X prime or X ultra on display.

At the front there is a high-quality suspension fork with 20 mm of travel. There is no suspension on the rear wheel, where the large 12.5-inch pneumatic tyres provide additional cushioning over bumps.

The suspension fork is set at the factory and cannot be adjusted.

The 12.5-inch pneumatic tyres are designed for tarmac and have no knobbly tread. We don’t recommend riding in snow. Always adapt your riding to the weather and follow the guidance in the user manual.

The tyres have no additional puncture-protection layer. However, thanks to the split rims, you can easily repair or replace a damaged inner tube.

Both models brake at the front and rear with Tektro mechanical disc brakes with 160 mm discs. They are low-maintenance and easy to use. When you brake, an electric motor cut-off automatically disconnects the drive.

First, activate Bluetooth on the e-scooter:

• Switch the e-scooter on.
• Hold down the “SET” button for around 2 seconds and enter your PIN.
• Activate Bluetooth in the settings menu – the Bluetooth symbol will flash.

Then open the Egret app, tap “Connect my Egret” and follow the instructions. After the first pairing, your e-scooter connects to your smartphone automatically when you switch it on.

Both models have an electronic immobiliser. You lock and unlock it with a 4-digit PIN directly on the display or conveniently via the Egret app.

If you’re leaving it parked for longer, we also recommend a lock: a chain lock can easily be passed through the frame. The Egret mate by tex–lock fits in combination with the Easy Lock.

There is matching equipment for both models:

• Cargo Carrier
• Easy Lock
• Easy Bag
• Phone Fix
• Phone Mount
• Smart Air Pump
• Smart Repair Pen
• KLICKfix Caddy Oversize

You’ll find everything in our equipment shop.

The battery comes with a 2-year manufacturer’s guarantee.¹ The e-scooter itself is also covered by the statutory warranty.

Within Germany, we offer free delivery on orders of €30 or more – so your Egret X prime or X ultra will reach you with no delivery charge. For other countries, you’ll find delivery costs and minimum order values on our delivery page.

We usually dispatch within one to three working days. You can always see the current dispatch estimate on the product page when you click “Order now”.

Please note: once your e-scooter has left our warehouse, we can no longer intervene in the shipment – cancellation, changes of address or faster delivery are then no longer possible.

We usually ship with UPS, unless stated otherwise.

Yes. As soon as your order is on its way, you’ll receive a dispatch confirmation by email with your tracking number and a link to track your shipment.

Sometimes your parcel only appears in the tracking once it has reached the first UPS depot – don’t worry, it’s still on its way.

Unfortunately not. UPS plans the delivery. However, you can contact UPS directly with your tracking number to find out what options there are for adjusting the delivery.

We currently deliver to Germany, Poland, Spain and France.

Unfortunately, since Brexit, we are unable to deliver to private customers in the United Kingdom.

We deliver in reduced-plastic cardboard packaging. Please keep the box – you’ll need it for a possible return or in the event of damage.

First, check whether the e-scooter or the accessories are damaged. Then create a service ticket and send us photos or videos of the damage. Factory defects on the vehicle are covered by the warranty – we’ll discuss the next steps with you.

Contact our customer service team as soon as possible. Depending on your order status and payment method, we may still be able to change the address. If your parcel has already been dispatched, you can arrange a redirect or collection with UPS.

You can pay with PayPal, Amazon Pay, Apple Pay, payment in advance, credit card, Klarna (pay on invoice, direct debit or instalments) and by instalments or invoice via easyCredit (from €750). You choose your preferred payment method before completing your order. Please note that, depending on the order value and your creditworthiness, not all payment methods may be available.

Yes. With Klarna Pay later, you pay either within 30 days or in instalments. For orders of €750 or more, instalment payments and invoice payment via easyCredit are also available.

The payment providers may check your creditworthiness beforehand and tailor their offer accordingly – unfortunately, we have no influence over this.

Paying by instalments with easyCredit is possible for orders of €750 or more. You choose a term of 2 to 60 months; the APR is 4.99% for 2 to 12 months. You’ll see the interest before completing your order.

You receive the decision immediately during checkout – with no paperwork and no PostIdent. The first instalment is collected no earlier than 30 days after you receive your goods. Early repayments are possible at any time, free of charge.

You can also pay in advance. Select payment in advance at checkout. You’ll then be redirected to the payment provider. There, you enter your email address and receive the bank details you need to transfer the purchase amount to. It’s important that you enter the correct reference number as the payment reference. If it is incorrect, the entire payment will be reversed and the purchase cancelled.

If you sign up for our newsletter, you’ll receive €20 off orders of €200 or more – valid for all products on my-egret.com.

You’ll find the “Enter discount code” field in the order summary and in the step where you enter your personal details. It’s collapsed – click on it once, enter your code and confirm with “Redeem”. The discount is automatically deducted from the total.

Depending on the payment method, it can take 2 to 3 working days for your payment to reach us and for the order to show as “paid”. This is completely normal. If the status doesn’t change after that, please contact our customer service team.

Please send us your order number or – if you didn’t receive one – your full name and the email address you ordered with. We’ll then check whether your order has come through and what its status is.

If you paid with PayPal or easyCredit, please also contact the relevant provider. The reason for the cancellation may lie with them.

If a confirmation was displayed at the end of the ordering process, your order has reached us. The email can take up to 60 minutes to arrive – please also check your spam folder. If it’s still missing after that, contact our customer service team with your billing and delivery addresses and your email address.

Discount codes can usually only be redeemed once per person. If you’ve already entered the code and then abandoned the purchase, it expires within an hour. Conditions may also apply, such as a minimum order value, a specific promotional period, or the code not being combinable with other offers.

Get in touch via our service form. We’ll check whether we can still apply the code for you.

We don’t usually offer bulk discounts to private customers. If you’re a business customer interested in several vehicles, please contact us directly.

Yes. In the easyCredit customer portal, for which you automatically receive login details after your purchase, you can pause instalments or reduce them permanently. Instalments are collected on the 1st of the month by default; if you wish, you can change this to the 15th. The minimum instalment is €20.