Terms and Conditions

Version: 08 July 2026

Below you will find our TERMS AND CONDITIONS for all orders placed with Walberg Urban Electrics GmbH, Alter Wandrahm 6, 20457 Hamburg.

SCOPE

The TERMS AND CONDITIONS FOR CONSUMER ORDERS IN THE ONLINE SHOP (under A. below) apply only to orders placed by consumers in our online shop. Orders placed by entrepreneurs – whether via our online shop or otherwise – are governed exclusively (!) by our TERMS AND CONDITIONS FOR ENTREPRENEURS (under B. below). A “consumer” within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. An “entrepreneur” within the meaning of these Terms and Conditions is any natural or legal person, or a partnership with legal capacity, who or which acts in the exercise of their independent professional or commercial activity when entering into a legal transaction. We offer orders by consumers exclusively through our online shop (www.my-egret.com).

Contents

A.
Terms and Conditions
Consumer Orders in the Online Shop
1. Contracting Party
2. Conclusion of Contract
3. Cancellation Policy
4. Prices and Payment Terms
5. Delivery and Shipping Terms
6. Liability for Defects and Warranty
7. Applicable Law, Contract Language, Retention of Title
8. Instalment Purchase via easyCredit
9. Klarna Invoice and Klarna Instalment Purchase
10. Klarna Pay Sofort / Pay Now
11. Alternative Dispute Resolution

B.
Terms and Conditions for Entrepreneurs
(All Ordering Channels)

1. General

2. Conclusion of Contract

3. Delivery

4. Prices

5. Acceptance

6. Payment and Payment Method

7. Warranty and Other Liability

8. Retention of Title

9. Exclusion of Further Assurances

10. Place of Performance and Applicable Law

A.

TERMS AND CONDITIONS

CONSUMER ORDERS IN THE ONLINE SHOP

1. Contracting Party

The seller, and therefore your contracting party, is Walberg Urban Electrics GmbH.

2. Conclusion of Contract

2.1 When ordering in the online shop, the presentation of the products does not constitute a legally binding offer, but rather a non-binding online catalogue. By clicking the order button, the buyer places a binding order for the goods contained in the shopping cart (offer). The customer then automatically receives an order confirmation (“Order Confirmation”). This is not yet the declaration of acceptance. The contract is concluded only when we send our shipping confirmation (“Shipping note”) or dispatch the goods or the corresponding invoice.

2.2 For orders outside the online shop, the following applies: a valid order requires our express confirmation of the contract in text form (e.g. by email, fax or otherwise) or implied confirmation through dispatch of the goods or the corresponding invoice.

2.3 The shipping confirmation (“Shipping note”) or other acceptance or confirmation pursuant to 2. 1 or 2.2 also becomes effective if it is not received by the purchaser.

3. Cancellation Policy

Consumers have the following right of cancellation:

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of cancellation, you must inform us,

by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You may use the attached model cancellation form for this purpose, although this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication concerning your exercise of the right of cancellation before the cancellation period has expired.

You may also exercise your right of cancellation online via this link. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium (e.g. by email), containing information on the content of the cancellation declaration as well as the date and time of its receipt.

Effects of Cancellation

If you cancel this contract, we must reimburse you all payments we have received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired. You bear the direct cost of returning the goods. You only have to pay for any diminished value of the goods if that diminished value is due to handling of the goods that was not necessary to establish their nature, characteristics and functioning.

Model Cancellation Form

(If you wish to cancel the contract, please complete this form and return it to us.)

To Walberg Urban Electrics GmbH

Alter Wandrahm 6, 20457 Hamburg

info@my-egret.com

— I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of

the following goods (*)/the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if notified on paper)

— Date

_______________
(*) Delete as appropriate.

4. Prices and Payment Terms

4.1 Prices and payment terms are stated separately in the respective product presentation in the offer.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases which are not the responsibility of the seller and which must be borne by the customer. These include, for example, costs for money transfers by credit institutions (e.g. transfer fees, exchange-rate fees) or import duties or taxes (e.g. customs duties). Further information can be found at

http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=de

4.3 If Sofortüberweisung has been agreed, payment is due immediately after conclusion of the contract. In the case of payment by PayPal or credit card, the invoice amount is debited immediately after clicking the “Buy” button at the end of the ordering process.

5. Delivery and Shipping Terms

5.1 Goods are delivered to the delivery address provided by the customer in the shop at the time of ordering. In deviation from this, if PayPal is selected as the payment method, the delivery address stored by the customer with PayPal at the time of payment shall be decisive.

5.2 If delivery of the goods fails due to the fault of the customer despite three delivery attempts, we may withdraw from the contract. Any payments already made will be reimbursed to you without delay, less delivery costs.

5.3 If goods are delivered with obvious transport damage, please report such defects to the deliverer immediately and contact us as quickly as possible (contact form / +49 (0)40 320 270 8–0). Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, you help us to assert our own claims against the carrier or transport insurer.

6. Liability for Defects and Warranty

The warranty is governed by the statutory provisions. The statutory liability for defects applies.

7. Applicable Law, Contract Language, Retention of Title

7.1 All legal relationships between the parties are governed by the law of the Federal Republic of Germany, but only insofar as this does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

7.2 The contract languages available to you are French (Shop France), English (Shop United Kingdom and Shop International) and German (Shop Germany).

7.3 The goods remain our property until payment has been made in full. Before title passes, pledging, transfer by way of security, processing or transformation without our consent is not permitted.

8. Instalment Purchase via easyCredit

8.1 For the payment method ratenkauf by easyCredit, we assign our payment claim to TeamBank AG Nürnberg, Beuthener Str. 25, 90471 Nürnberg, and the supplementary General Terms and Conditions for ratenkauf by easyCredit, available via the following link, also apply

Supplementary General Terms and Conditions for ratenkauf by easyCredit

8.2 When using ratenkauf by easyCredit, you consent, as part of your order, to the transfer of your personal data and the order data to TeamBank AG for the purposes of identity and credit checks as well as contract processing. Further information can be found in TeamBank AG’s privacy notice available via the following link: https://www.easycredit-ratenkauf.de/datenschutz/

8.3 We can currently offer the ratenkauf by easyCredit payment method only to customers resident in Germany.

9. Klarna Invoice and Klarna Instalment Purchase

We assign the claim to KLARNA and payment is made directly to Klarna. Klarna’s terms and conditions and privacy information apply to the payment. You can find them here: https://www.klarna.com/de/agb/ and here https://www.klarna.com/de/datenschutz/. With Klarna Invoice, you receive the goods first and then have a payment period of 14 days. With Klarna Instalment Purchase, you can pay for your purchase in variable monthly instalments of at least 1/24 of the total amount (but at least €6.95).

We currently offer Klarna Invoice to customers resident in the following countries: SE, NO, FI, DE, NL, AT, CH, US, UK, DK, AU.

We currently offer Klarna Instalment Purchase to customers resident in the following countries: SE, NO, FI, DE, AT, US, UK, DK

10. Klarna Pay Sofort / Pay Now

We assign the claim to KLARNA and payment is made directly to Klarna. After placing the order, you will be redirected to an external website and can select from the payment options offered there. The terms and conditions of the external service provider for payment processing will be displayed there. We can currently offer this payment method only to customers resident in Germany.

11. Alternative Dispute Resolution

The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at http://ec.europa.eu/consumers/odr. We do not participate in dispute resolution proceedings before the Universal Arbitration Board.

B.

TERMS AND CONDITIONS FOR ENTREPRENEURS

(ALL ORDERING CHANNELS)

1. General

1.1 These terms apply to all transactions, including future transactions, to the exclusion of conflicting terms and conditions.

1.2 If we execute orders without agreement having been reached as to which terms and conditions apply, the terms and conditions of both parties shall in any event apply insofar as they do not contradict each other.

1.3 If a written framework agreement for the delivery of our products has been concluded with the buyer (e.g. an authorised dealer agreement), these terms apply only insofar as the written framework agreement does not provide for a more specific or conflicting provision.

1.4 In the event of contradictions between the language versions of these Terms and Conditions, the German language version shall prevail.

2. Conclusion of Contract

A valid order requires (1) an offer from us by email, fax or in writing, (2) acceptance of the offer by the buyer, and (3) confirmation of the order by us. Confirmation of the order by us may be issued by email, fax or in writing, or by dispatching the goods or the corresponding invoice. Our confirmation of the order also becomes effective if it is not received by the purchaser.

3. Delivery

3.1 If no delivery period has been agreed, it begins 5 working days after conclusion of the contract. If advance payment has been agreed, the delivery period begins 5 working days after receipt of funds by us.

3.2 Our obligation to deliver is in all cases subject to correct and timely self-supply.

3.3 Design or shape changes, deviations in colour shade, and changes to the scope of delivery by the manufacturer/importer are reserved, provided the changes are reasonable for the buyer.

3.4 The seller is entitled to make partial deliveries.

4. Prices

4.1 Our prices are generally exclusive of VAT and, in the case of export, untaxed.

4.2 Unless otherwise agreed, our deliveries are made Ex Works (EXW). Transport costs and risk, as well as packaging costs, are borne by the buyer.

5. Acceptance

If the buyer fails to accept the purchased item after a reasonable grace period has been set, we are entitled to proceed in accordance with § 326 BGB. The damages to which we are entitled amount to at least 20% of the purchase price. The buyer has the right to prove to us that the damage was lower.

6. Payment and Payment Method

6.1 Unless otherwise agreed in an individual case, advance payment is agreed. The seller is also entitled, at its reasonable discretion, to refuse initially individually agreed payment methods if circumstances relevant to the payment method change or become known later (e.g. if the general creditworthiness of the purchaser changes or if the seller becomes aware of payment defaults by the buyer).

6.2 The buyer may only set off claims or assert a right of retention with respect to claims that are undisputed, have been finally adjudicated, or have been acknowledged by us.

6.3 If the buyer fails to make payments in accordance with the contract, we are entitled to maturity or default interest of 8% p.a. above the base interest rate pursuant to § 1 of the Discount Rate Transition Act. In the event of default, we reserve the right to assert any higher damage incurred. The buyer remains entitled to prove that we incurred no damage or less damage as a result of the default.

6.4 In the event of the buyer’s default in payment, all outstanding claims, including those not yet due or deferred, become due for payment immediately. We are not obliged to provide any further performance before full payment has been made.

7. Warranty and Other Liability

7.1 The following applies to the warranty:

7.1.1 The buyer’s warranty rights require that the buyer has properly complied with their duties to inspect and give notice of defects. § 377 HBG / Art. 39 UN Sales Law remains unaffected.

7.1.2 Claims for defects expire 12 months after delivery of the goods supplied by us to our buyer. Our consent must be obtained before any return of the goods.

7.1.3 If the delivered goods have a defect that already existed at the time of transfer of risk, we will, subject to timely notice of defects, at our option repair the goods or deliver replacement goods. We must always be given the opportunity to provide subsequent performance within a reasonable period.

7.1.4 If subsequent performance fails, the buyer may – without prejudice to any claims for damages – withdraw from the contract or reduce the remuneration.

7.1.5 Claims for defects do not exist in the case of only insignificant deviation from the agreed quality, only insignificant impairment of usability, natural wear and tear, or damage occurring after the transfer of risk as a result of incorrect or negligent handling, excessive use, unsuitable operating materials, or due to special external influences not assumed under the contract. If improper repair work or modifications are carried out by the purchaser or third parties, there are likewise no claims for defects for these and the resulting consequences.

7.1.6 Claims by the purchaser for expenses required for the purpose of subsequent performance, in particular transport, travel, labour and material costs, are excluded insofar as the expenses increase because the goods delivered by us were subsequently moved to a place other than the purchaser’s place of business, unless the relocation corresponds to their intended use. If goods are returned for the purpose of subsequent performance or repair, the buyer bears the costs of outbound and return transport; this also applies in the case of multiple returns.

7.1.7 Section 7.1.6 applies accordingly to the scope of any recourse claim of the purchaser against the supplier.

7.1.8 Unless the order is governed by UN Sales Law, mandatory recourse claims of the buyer pursuant to §§ 478, 479 BGB are not restricted by this Section 7.1.

7.2 Otherwise – i.e. outside the warranty – we are liable as follows:

7.2.1 In the case of slight negligence, we are liable only for breach of material contractual obligations (cardinal obligations), such as obligations that the contract intends to impose on us according to its content and purpose, or whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the buyer regularly relies and may rely. This liability is limited to the typical damage foreseeable at the time of conclusion of the contract.

7.2.2 The personal liability of our legal representatives, vicarious agents and employees for damage caused by them through slight negligence is likewise limited to the extent described in the preceding section.

7.2.3 Liability for fraudulent concealment of a defect, from the assumption of a guarantee or procurement risk, and under the Product Liability Act remains unaffected. Limitations of liability pursuant to 7. 1 and 7. 2 do not apply in the event of injury to life, limb or health.

7.3 Any claim by the buyer for damages against us – whether under warranty or otherwise – also requires fault on our part. In particular, we are not liable for force majeure.

7.4 The sale is made for resale for private use by end consumers as buyers. Walberg Urban Electrics GmbH assumes no warranty and/or liability for any type of commercial use (sharing, rental, etc.).

7.5 Warranty claims may be asserted only via the portal at www.my-egret.com by providing the information specified there.

8. Retention of Title

8.1 We retain title to all delivered items until receipt of all payments arising from the business relationship. In the event of conduct by the buyer in breach of contract, in particular default in payment, we are entitled to take back and realise the delivered items. The buyer hereby grants us a corresponding right of removal. Taking back the items does not constitute withdrawal from the contract. In this case, the buyer must compensate for any deterioration of the purchased item, in particular due to the passage of time, whereby the loss in value is mutually set at 10% of the purchase price per month.

8.2 The buyer is entitled to dispose of the items delivered by us in the ordinary course of business. The buyer assigns to us, as security for all our claims arising from our business relationship, the claims against its customers obtained through the sale. We hereby accept the assignment. We are entitled at any time to disclose the assignment. We are also entitled to request information from the buyer as to whom the goods have been resold.

8.3 The buyer is obliged to insure the delivered items against all customary risks. The buyer assigns their claims in the event of damage to us. We hereby accept the assignment.

8.4 If the value of the securities granted to us exceeds our total claim arising from the business relationship by more than 20%, we are prepared, at the buyer’s request, to release or retransfer the securities to that extent.

9. Exclusion of Further Assurances

9.1 The products must be used in accordance with the product specifications and the applicable statutory requirements, which the purchaser is responsible for checking. In particular, the products are designed for use by individual end customers and not for use as rental or sharing scooters. In this respect, the seller gives no warranty and excludes the warranty vis-à-vis the buyer.

9.2 In the event of a breach of 9.1 – including by way of indirect or direct resale for such purposes – the buyer must indemnify the seller against any resulting third-party claims.

10. Place of Performance and Applicable Law

10.1 The place of performance is Hamburg. Hamburg is also the place of jurisdiction insofar as contracts with registered merchants and legal persons under public law are concerned.

10.2 German law applies to distribution in Germany. For deliveries to buyers with a registered office outside Germany (export), the uniform UN Sales Law applies. In particular, §§ 478 et seq. BGB (recourse claim) do not apply to exports.