Do you trade in old devices

Egret · 17.03.2026

FAQ | E-Scooter | Bezahlung · 1 min. reading duration

If you decide to purchase a current Egret model, we will be happy to take your old Egret e-scooter as a trade-in. Your old e-scooter must still be in working order, i.e. it should be able to be switched on and ridden on site, and the accessories such as the power supply unit must be complete.

For organizational reasons, we can only make you this offer if you hand in your old Egret e-scooter at our showroom in Hamburg's Speicherstadt.

It is best to send us some information about the model and condition of your e-scooter in advance. This will allow us to let you know in advance what value you can expect for the trade-in.

Egret

Wenn du dich für den Kauf eines aktuellen Egret-Modells entscheidest, nehmen wir gerne deinen alten Egret E-Scooter in Zahlung. Dein bisheriger E-Scooter muss noch funktionsfähig sein, d.h. er sollte vor Ort eingeschaltet und gefahren werden können, und das Zubehör wie das Netzteil muss vollständig sein.

Aus organisatorischen Gründen können wir dir dieses Angebot nur machen, wenn du deinen alten Egret E-Scooter bei uns vor Ort im Showroom in der Hamburger Speicherstadt abgibst.

Am besten schickst du uns vorab schon ein paar Informationen zu Modell und Zustand deines E-Scooters. Damit können wir dir im Vorfeld bereits einmal mitteilen, mit welchem Wert du bei der Inzahlungnahme rechnen kannst.

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My e-scooter has been stolen, what should I do now?

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I want to sell my Egret scooter, what do I have to do now?

Too bad you want to sell your Egret e-scooter, but we are happy to help you! To arrange everything necessary, please let us know the serial number of your scooter. We will then make a note in the system that you have sold your e-scooter. This way, we are always up to date with future inquiries and can respond accordingly.

Ask our experts

Our customer service is just a few metres away from the top engineers who designed your e-scooter here in Hamburg. This means they can deal with your questions and problems and provide expert answers.
This quality of service has already been recognised with the German Service Award 2024.