Most of our e-scooter models do indeed have a thumb throttle, as this is the most practical option for most users. With the Egret Ey! 3, however, we also have a model with a twist grip.
More articles about this topic
I have lost my key, what should I do?
We are sorry to hear that you have lost your key. So that we can make you a replacement key, we need the key number - which is engraved on the key or which you have written down - as well as the serial number of your e-scooter.
A processing fee of EUR 49.00 plus shipping costs will be charged for issuing the replacement key.
Please send us the necessary information so that we can initiate the process of making your replacement key.
My e-scooter has been stolen, what should I do now?
We are very sorry to hear that your e-scooter has been stolen! We are glad that you contacted us.
We have noted the serial number of your stolen e-scooter in the system and are keeping our eyes and ears open for possible inquiries.
If you have taken out EGT comprehensive insurance with theft protection, it is necessary for you to report the theft to the police. The deadline for this is 2 days. Please send the theft report to service@my-egret.com. Once we have received the theft report, we will contact the insurance company. As soon as we have the OK from the insurance company, we will send you a new e-scooter free of charge. Please note that we will charge you a deductible of € 85 due to the comprehensive insurance cover. Your comprehensive insurance expires with the claim “theft” and the delivery of the new replacement e-scooter. We recommend that you take out new comprehensive insurance for your replacement e-scooter under EGT Kasko.
If your My Abo scooter is stolen, it is also necessary for you to report the theft to the police. The deadline for this is 2 days. Please send us the theft report to service@my-egret.com. Once we have received the theft report, we will contact the insurance company. As soon as we have the OK from the insurance company, we will send you a new My Abo Scooter.
I want to sell my Egret scooter, what do I have to do now?
Too bad you want to sell your Egret e-scooter, but we are happy to help you! To arrange everything necessary, please let us know the serial number of your scooter. We will then make a note in the system that you have sold your e-scooter. This way, we are always up to date with future inquiries and can respond accordingly.
Ask our experts
Our customer service is just a few metres away from the top engineers who designed your e-scooter here in Hamburg. This means they can deal with your questions and problems and provide expert answers.
This quality of service has already been recognised with the German Service Award 2024.
Ask our experts
Our customer service is just a few metres away from the top engineers who designed your e-scooter here in Hamburg. This means they can deal with your questions and problems and provide expert answers.
This quality of service has already been recognised with the German Service Award 2024.