Service request

Personal Data

Fault documentation

Please describe the fault in detail.

Vehicle serial number*

Upload documents

If your e-scooter is under warranty, please upload the invoice documents and take additional photos of the vehicle. Smartphone photos are sufficient for all images. The images help us to assess the damage and the necessary repairs. The more information you provide, the quicker and more effectively we can work. The audio recordings and videos in particular will help us identify issues with the motor.

1. Invoice

(optional when claiming under warranty)

2. Photos and videos of the damage



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