General Terms and Conditions

As of: 17 September 2026

The following GENERAL TERMS AND CONDITIONS apply to all orders placed with Walberg Urban Electrics GmbH, Alter Wandrahm 6, 20457 Hamburg.

SCOPE OF APPLICATION

The GENERAL TERMS AND CONDITIONS FOR CONSUMER ORDERS IN THE ONLINE SHOP (below under A.) apply only to orders placed by consumers in our online shop. Orders placed by business customers – via our online shop or otherwise – are governed exclusively (!) by our GENERAL TERMS AND CONDITIONS FOR BUSINESS CUSTOMERS (below under B.). For the purposes of these General Terms and Conditions, a “consumer” is any natural person who enters into a legal transaction for purposes that cannot be attributed to their commercial or self-employed professional activity. For the purposes of these General Terms and Conditions, a “business customer” is any natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its independent professional or commercial activity. Consumers may place orders exclusively via our online shop (www.my-egret.com).

A.

GENERAL TERMS AND CONDITIONS

CONSUMER ORDERS IN THE ONLINE SHOP

1. Contractual Partner

The seller and therefore your contractual partner is Walberg Urban Electrics GmbH.

2. Conclusion of Contract

2.1 When placing an order in the online shop, the presentation of the products does not constitute a legally binding offer, but rather a non-binding online catalogue. By clicking the order button, the buyer submits a binding order for the goods contained in the shopping basket (offer). The customer then automatically receives an order confirmation (“Order Confirmation”). This does not yet constitute our declaration of acceptance. The contract is concluded only upon our shipping confirmation (“Shipping note”) or upon dispatch of the goods or the corresponding invoice.

2.2 For orders placed outside the online shop, the following applies: A valid order requires our express confirmation of the contract in text form (e.g. by email, fax or otherwise), or conclusive confirmation through dispatch of the goods or the corresponding invoice.

2.3 The shipping confirmation (“Shipping note”) or any other acceptance or confirmation pursuant to Section 2.1 or 2.2 shall also be effective if it does not reach the person placing the order.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To Walberg Urban Electrics GmbH

Alter Wandrahm 6, 20457 Hamburg

info@my-egret.com

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of

the following goods (*)/the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of consumer(s)

— Address of consumer(s)

— Signature of consumer(s) (only if this form is notified on paper)

— Date

_______________
(*) Delete as appropriate.

4. Prices and Payment Terms

4.1 Prices and payment terms are stated separately in the offer for the respective product.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases which the seller is not responsible for and which must be borne by the customer. These include, for example, costs for the transfer of funds by credit institutions (e.g. transfer fees, exchange-rate fees) or import duties and taxes (e.g. customs duties). Further information is available at

http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=de 

4.3 If payment by Sofortüberweisung has been agreed, payment is due immediately after conclusion of the contract. If payment is made by PayPal or credit card, the invoice amount will be debited immediately after the “Buy” button is clicked at the end of the ordering process.

5. Delivery and Shipping Terms

5.1 The goods will be delivered to the delivery address specified by the customer in the shop at the time the order is placed. If PayPal is selected as the payment method, the delivery address stored by the customer with PayPal at the time of payment shall prevail.

5.2 If delivery of the goods fails due to the customer's fault despite three delivery attempts, we may withdraw from the contract. Any payments already made will be refunded to you without undue delay, less the delivery costs.

5.3 If goods are delivered with obvious transport damage, please report such damage to the carrier immediately and contact us as soon as possible (Contact form / +49 (0)40 320 270 8–0). Failure to make a complaint or contact us has no consequences for your statutory warranty rights. It does, however, help us assert our own claims against the carrier or the transport insurer.

6. Liability for Defects and Warranty

Warranty shall be governed by statutory provisions. Statutory liability for defects applies.

7. Applicable Law, Contractual Language, Retention of Title

7.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties, but only insofar as this does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

7.2 The contractual languages available to you are French (Shop France), English (Shop United Kingdom and Shop International) and German (Shop Germany).

7.3 The goods remain our property until payment has been made in full. Before title passes, the goods may not be pledged, transferred by way of security, processed or altered without our consent.

8. Instalment Purchase via easyCredit

8.1 With the payment method ratenkauf by easyCredit, we assign our payment claim to TeamBank AG Nürnberg, Beuthener Str. 25, 90471 Nürnberg, and the Supplemental General Terms and Conditions for ratenkauf by easyCredit, available at the following link, also apply.

Supplemental General Terms and Conditions for ratenkauf by easyCredit

8.2 When using ratenkauf by easyCredit, you consent, as part of your order, to the transfer of your personal data and order data to TeamBank AG for the purposes of identity and credit checks and contract processing. For further information, please refer to TeamBank AG's privacy notice available at the following link: https://www.easycredit-ratenkauf.de/datenschutz/

8.3 At present, we can offer ratenkauf by easyCredit only to customers resident in Germany.

9. Klarna Invoice and Klarna Instalment Purchase

We assign the claim to KLARNA and payment is made directly to Klarna. Klarna's General Terms and Conditions and privacy information apply to payment. You can find them here: https://www.klarna.com/de/agb/ or here https://www.klarna.com/de/datenschutz/. With Klarna Invoice, you receive the goods first and then have 14 days to pay. With Klarna Instalment Purchase, you can pay for your purchase in variable monthly instalments of at least 1/24 of the total amount (but no less than €6.95).

Klarna Invoice is currently offered to customers resident in the following countries: SE, NO, FI, DE, NL, AT, CH, US, UK, DK, AU.

Klarna Instalment Purchase is currently offered to customers resident in the following countries: SE, NO, FI, DE, AT, US, UK, DK

10. Klarna Pay Sofort / Pay Now

We assign the claim to KLARNA and payment is made directly to Klarna. After placing the order, you will be redirected to an external website, where you can choose from the payment options offered there. The external service provider's terms and conditions for payment processing will be displayed there. At present, we can offer this payment method only to customers resident in Germany.

11. Alternative Dispute Resolution

The European Commission provides a platform for out-of-court online dispute resolution (the ODR platform), which can be accessed at http://ec.europa.eu/consumers/odr. We do not participate in dispute resolution proceedings before a universal consumer arbitration board.

12. Supplemental General Terms and Conditions for easyCredit Invoice

12.1. Scope of Application
The following supplemental General Terms and Conditions (hereinafter the “GTC”) apply between you and the merchant (hereinafter “we” or “us”) to all contracts concluded with us in which easyCredit Invoice Purchase (hereinafter easyCredit Invoice) or the associated interest-free deferral of payment is used. In the event of conflict, these GTC take precedence over any conflicting General Terms and Conditions we use.

easyCredit Invoice is available only to customers who are consumers within the meaning of Section 13 of the German Civil Code (BGB) and who have reached the age of 18.

12.2. easyCredit Invoice

For your purchase, with the assistance of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter TeamBank AG), we make easyCredit Invoice available as an additional payment option.

We reserve the right to check your creditworthiness. Please refer to the easyCredit Invoice privacy notice in the ordering process for details. If easyCredit Invoice cannot be used because of insufficient creditworthiness or because the merchant's sales limit has been reached, we reserve the right to offer you an alternative payment method. The contract for easyCredit Invoice is concluded between you and us. No funds are paid out; by choosing easyCredit Invoice, you opt for an interest-free deferral of payment of the purchase price. You do not have to pay for the goods immediately upon receipt; payment is due 30 days after delivery, on the first day of the following month. We retain title to the goods until the purchase price has been paid in full.

The present and future claims arising from or in connection with easyCredit Invoice, including all associated rights to modify the legal relationship, are assigned by the merchant to TeamBank AG under an ongoing

factoring agreement. Payments can be made with discharging effect only to TeamBank AG. TeamBank AG is in turn entitled to assign or transfer all or part of the claims assigned to it, including all associated rights to modify the legal relationship, to or onto third parties (including special-purpose vehicles), in particular for refinancing purposes (including by way of asset-backed securities transactions). In this context, TeamBank AG is entitled to disclose to the relevant third parties and the service providers typically involved the information, including personal data, required to assert the claims, for the purpose of reviewing and properly enforcing them (e.g. master data such as name and address, contractual data such as total amount, interest rate, monthly instalments and contract term, as well as creditworthiness data and payment data); such third parties and service providers may in particular include the following persons:

• special-purpose vehicles acting as purchasers of the claims;
• trustees, servicers, collateral managers and payment-processing agents;
• rating agencies commissioned to assess the transaction;
• auditors and legal advisers acting in connection with the transaction;
• potential investors and their advisers in the context of due diligence; and
• supervisory authorities, where required by law.

To this extent, you hereby release TeamBank AG from banking secrecy. 

Apart from general commercial supervision, we are not supervised by any regulatory authority. You can send complaints to us by post or email.

12.3. easyCredit Invoice by SEPA Direct Debit
By granting the SEPA direct debit mandate in connection with easyCredit Invoice, you authorise TeamBank AG to collect the payments due under easyCredit Invoice from the current account you specified during the ordering process at the credit institution indicated there by SEPA direct debit.

Collection will take place no earlier than the date specified in the pre-notification/advance notice. A later collection may be made shortly thereafter. If the purchase price is reduced between the pre-notification and the due date (e.g. through credits), the amount debited may differ from the amount stated in the pre-notification.

You must ensure that your current account has sufficient funds on the due date. Your credit institution is not obliged to honour the direct debit if the current account does not have sufficient funds. If a returned direct debit occurs due to insufficient funds, an unjustified objection by the account holder or the closure of the current account, you will be in default without a separate reminder, unless the returned direct debit results from circumstances beyond your control.

Any costs charged to TeamBank AG by your credit institution for a returned direct debit attributable to you may be claimed by TeamBank AG from you as damages and must be reimbursed by you. You may provide evidence that TeamBank AG incurred less damage or no damage.

If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee for each reminder or default interest of five percentage points above the applicable base rate of the European Central Bank.

Because returned direct debits entail high costs, in the event of withdrawal from the purchase contract, a return or a complaint, we ask you not to object to the SEPA direct debit. In such cases, the payment will be reversed in coordination with us by refunding the corresponding amount by bank transfer or issuing a credit note.

12.4. Dispute Concerning the Goods
If you wish to assert objections, defences or other counter-rights with regard to the purchase price claim, you must make this declaration to us as the merchant. TeamBank AG is responsible only for providing the easyCredit Invoice payment option and not for handling complaints relating to the purchase contract.

13. Supplemental General Terms and Conditions for easyCredit Instalment Purchase

13.1. Scope of Application
The following supplemental General Terms and Conditions (hereinafter the GTC) apply between you and the merchant (hereinafter “we” or “us”) to all contracts concluded with us in which easyCredit Instalment Purchase is used. In the event of conflict, these GTC take precedence over any conflicting General Terms and Conditions we use.

easyCredit Instalment Purchase is available only to customers who are consumers within the meaning of Section 13 of the German Civil Code (BGB) and who have reached the age of 18.

13.2. easyCredit Instalment Purchase
For your purchase, with the assistance of TeamBank AG Nürnberg, Beuthener Straße 25, 90471 Nürnberg (hereinafter TeamBank AG), we make easyCredit Instalment Purchase available as an additional payment option.

We reserve the right to check your creditworthiness. Please refer to the easyCredit Instalment Purchase privacy notice in the ordering process for details. If easyCredit Instalment Purchase cannot be used because of insufficient creditworthiness or because the merchant's sales limit has been reached, we reserve the right to offer you an alternative payment method. The contract for easyCredit Instalment Purchase is concluded between you and us. 

No funds are paid out; by choosing easyCredit Instalment Purchase, you opt to repay the purchase price in monthly instalments. Monthly instalments are payable over a fixed agreed term, with the final instalment potentially differing from the preceding instalment amounts. We retain title to the goods until the purchase price has been paid in full. The present and future claims arising from or in connection with easyCredit Instalment Purchase (including claims arising from the relevant instalment payment agreement), including all associated rights to modify the legal relationship, are assigned by the merchant to TeamBank AG under an ongoing factoring agreement. Payments can be made with discharging effect only to TeamBank AG. 

TeamBank AG is in turn entitled to assign or transfer all or part of the claims assigned to it, including all associated rights to modify the legal relationship, to or onto third parties (including special-purpose vehicles), in particular for refinancing purposes (including by way of asset-backed securities transactions). 

In this context, TeamBank AG is entitled to disclose to the relevant third parties and the service providers typically involved the information, including personal data, required to assert the claims, for the purpose of reviewing and properly enforcing them (e.g. master data such as name and address, contractual data such as total amount, interest rate, monthly instalments and contract term, as well as creditworthiness data and payment data); such third parties and service providers may in particular include the following persons:

• special-purpose vehicles acting as purchasers of the claims;
• trustees, servicers, collateral managers and payment-processing agents;
• rating agencies commissioned to assess the transaction;
• auditors and legal advisers acting in connection with the transaction;
• potential investors and their advisers in the context of due diligence; and
• supervisory authorities, where required by law.

To this extent, the customer hereby releases TeamBank AG from banking secrecy.
Apart from general commercial supervision, we are not supervised by any regulatory authority. You can send complaints to us by post or email.

13.3. easyCredit Instalment Purchase by SEPA Direct Debit
By granting the SEPA direct debit mandate in connection with easyCredit Instalment Purchase, you authorise TeamBank AG to collect the payments due under easyCredit Instalment Purchase from the current account you specified during the ordering process at the credit institution indicated there by SEPA direct debit.

Collection will take place no earlier than the date specified in the pre-notification/advance notice. A later collection may be made shortly thereafter.

If the purchase price is reduced between the pre-notification and the due date (e.g. through credits), the amount debited may differ from the amount stated in the pre-notification.

You must ensure that your current account has sufficient funds on the due date. Your credit institution is not obliged to honour the direct debit if the current account does not have sufficient funds.

If a returned direct debit occurs due to insufficient funds, an unjustified objection by the account holder or the closure of the current account, you will be in default without a separate reminder, unless the returned direct debit results from circumstances beyond your control.

Any costs charged to TeamBank AG by your credit institution for a returned direct debit attributable to you may be claimed by TeamBank AG from you as damages and must be reimbursed by you. You may provide evidence that TeamBank AG incurred less damage or no damage.

If you are in default, TeamBank AG is entitled to charge a reasonable reminder fee for each reminder or default interest of five percentage points above the applicable base rate of the European Central Bank. Because returned direct debits entail high costs, in the event of withdrawal from the purchase contract, a return or a complaint, we ask you not to object to the SEPA direct debit. In such cases, the payment will be reversed in coordination with us by refunding the corresponding amount by bank transfer or issuing a credit note.

13.4. Dispute Concerning the Goods
If you wish to assert objections, defences or other counter-rights with regard to the purchase price claim, you must make this declaration to us as the merchant. TeamBank AG is responsible only for providing the easyCredit Instalment Purchase payment option and not for handling complaints relating to the purchase contract.

B.

GENERAL TERMS AND CONDITIONS FOR BUSINESS CUSTOMERS

(ALL ORDERING CHANNELS)

1. General Provisions

1.1 These terms apply to all transactions, including future transactions, to the exclusion of conflicting terms and conditions.

1.2 If we execute orders without agreement having been reached as to which terms and conditions apply, the terms and conditions of both parties shall in any event apply to the extent that they do not conflict.

1.3 If a written framework agreement for the delivery of our products has been concluded with the buyer (e.g. a dealer agreement), these terms apply only insofar as the written framework agreement does not contain a more specific or conflicting provision.

1.4 In the event of discrepancies between the language versions of these General Terms and Conditions, the German version shall prevail.

2. Conclusion of Contract

A valid order requires (1) an offer from us by email, fax or in writing, (2) acceptance of the offer by the buyer and (3) confirmation of the order by us. We may confirm the order by email, fax or in writing, or by dispatching the goods or the corresponding invoice. Our confirmation of the order shall also be effective if it does not reach the person placing the order.

3. Delivery

3.1 If no delivery period has been agreed, it begins five working days after conclusion of the contract. If advance payment has been agreed, the delivery period begins five working days after receipt of payment by us.

3.2 Our obligation to deliver is in all cases subject to correct and timely self-delivery.

3.3 We reserve the right to make changes to construction or design, deviations in colour shade, and changes to the scope of delivery on the part of the manufacturer/importer, provided that the changes are reasonable for the buyer.

3.4 The seller is entitled to make partial deliveries.

4. Prices

4.1 Our prices are generally exclusive of VAT; for exports, exclusive of taxes.

4.2 Unless otherwise agreed, our deliveries are made Ex Works (EXW). The buyer bears the costs and risks of transport as well as the packaging costs.

5. Acceptance

If the buyer fails to accept the purchased item after a reasonable grace period has been granted, we are entitled to proceed in accordance with Section 326 of the German Civil Code (BGB). The damages to which we are entitled amount to at least 20% of the purchase price. The buyer has the right to prove that the damage was lower.

6. Payment and Payment Method

6.1 Unless otherwise agreed in an individual case, payment in advance is agreed. The seller is also entitled, at its reasonable discretion, to refuse payment methods agreed individually at first if circumstances relevant to the payment method have changed or become known only later (e.g. if the customer's general creditworthiness changes or if the seller learns of payment defaults by the buyer).

6.2 The buyer may set off only claims that are undisputed, finally adjudicated or acknowledged by us, or assert a right of retention only on that basis.

6.3 If the buyer fails to make payments in accordance with the contract, we are entitled to charge interest from the due date or during default at a rate of 8% p.a. above the base rate pursuant to Section 1 of the German Discount Transition Act. In the event of default, we reserve the right to claim any higher damage actually incurred. The buyer remains entitled to prove that we incurred no damage or less damage as a result of the default.

6.4 In the event of payment default by the buyer, all outstanding claims, including claims that are not yet due or have been deferred, shall become immediately due for payment. We are not obliged to provide any further performance until payment has been made in full.

7. Warranty and Other Liability

7.1 The following applies to the warranty:

7.1.1 The buyer's warranty rights require the buyer to have duly fulfilled their duties to inspect the goods and give notice of defects. Section 377 HGB / Article 39 CISG remains unaffected.

7.1.2 Claims for defects become time-barred 12 months after the goods supplied by us have been delivered to our buyer. Our consent must be obtained before any return of the goods.

7.1.3 If the delivered goods have a defect that already existed at the time the risk passed, we will, subject to timely notice of the defect, at our option repair the goods or supply replacement goods. We must always be given the opportunity to provide supplementary performance within a reasonable period.

7.1.4 If supplementary performance fails, the buyer may, without prejudice to any claims for damages, withdraw from the contract or reduce the remuneration.

7.1.5 Claims for defects do not exist in the event of only an insignificant deviation from the agreed condition, only an insignificant impairment of usability, natural wear and tear or wear, or damage arising after the passing of risk as a result of faulty or negligent handling, excessive use, unsuitable operating materials or special external influences that are not assumed under the contract. If the buyer or third parties carry out improper repair work or modifications, there are likewise no claims for defects in respect of such work or the resulting consequences.

7.1.6 Claims by the buyer for expenses required for supplementary performance, in particular transport, travel, labour and material costs, are excluded insofar as the expenses increase because the goods supplied by us have subsequently been moved to a location other than the buyer's registered office, unless the move is consistent with their intended use. If goods are returned for the purpose of supplementary performance or repair, the buyer bears the costs of transport to and from us; this also applies in the event of multiple returns.

7.1.7 Section 7.1.6 applies accordingly to the scope of any recourse claim the buyer may have against the supplier.

7.1.8 If the order is not subject to the CISG, this Section 7.1 does not limit the buyer's non-excludable recourse claims under Sections 478 and 479 BGB.

7.2 Outside the warranty, we are liable as follows:

7.2.1 In the event of slight negligence, we shall be liable only for a breach of material contractual obligations (cardinal obligations), such as obligations that the contract, in light of its content and purpose, specifically intends to impose on us, or whose fulfilment is essential to the proper performance of the contract and compliance with which the buyer regularly relies on and may reasonably rely on. This liability is limited to the foreseeable, typical damage at the time the contract was concluded.

7.2.2 The personal liability of our statutory representatives, vicarious agents and employees for damage caused by slight negligence is likewise limited to the scope described above.

7.2.3 Liability for fraudulent concealment of a defect, the assumption of a guarantee or procurement risk, and under the German Product Liability Act remains unaffected. The limitations of liability under Sections 7.1 and 7.2 do not apply in the event of injury to life, body or health.

7.3 Any claim for damages by the buyer against us – whether under the warranty or otherwise – also requires fault on our part. In particular, we are not liable for force majeure.

7.4 The sale is intended for resale to end consumers for private use. Walberg Urban Electrics GmbH accepts no warranty and/or liability for any form of commercial use (sharing, rental, etc.).

7.5 Warranty claims may be asserted only via the portal at www.my-egret.com by providing the information requested there.

8. Retention of Title

8.1 We retain title to all delivered items until receipt of all payments arising from the business relationship. If the buyer acts contrary to the contract, in particular in the event of payment default, we are entitled to take back and realise the value of the delivered items. The buyer hereby grants us a corresponding right of removal. Taking back the items does not constitute withdrawal from the contract. In this case, the buyer must compensate us for any deterioration in the purchased item, in particular as a result of the passage of time; the loss in value is agreed between the parties at 10% of the purchase price per month.

8.2 The buyer is entitled to dispose of the items supplied by us in the ordinary course of business. The buyer assigns to us, by way of security for all our claims arising from the business relationship, the claims against its customers obtained through the resale. We hereby accept the assignment. We are entitled to disclose the assignment at any time. We are also entitled to request information from the buyer about to whom the goods have been resold.

8.3 The buyer is obliged to insure the delivered items against all customary risks. The buyer assigns its claims in the event of damage to us. We hereby accept the assignment.

8.4 If the value of the securities granted to us exceeds our total claim arising from the business relationship by more than 20%, we are prepared, at the buyer's request, to release or retransfer the securities to that extent.

9. Exclusion of Additional Warranties

9.1 The products must be used in accordance with the product specifications and the applicable statutory requirements, the verification of which is the purchaser's responsibility. In particular, the products are designed for use by individual end customers and not for use as rental or sharing scooters. To this extent, the seller provides no warranty and excludes the warranty vis-à-vis the buyer.

9.2 In the event of a breach of Section 9.1 – including by direct or indirect resale for such purposes – the buyer shall indemnify and hold the seller harmless from any resulting third-party claims.

10. Place of Performance and Applicable Law

10.1 The place of performance is Hamburg. Hamburg shall also be the place of jurisdiction insofar as the contracts concern registered merchants and legal entities under public law.

10.2 German law applies to distribution in Germany. The United Nations Convention on Contracts for the International Sale of Goods (CISG) applies to deliveries to buyers domiciled outside Germany (exports). In particular, Sections 478 et seq. BGB (recourse claims) do not apply to exports.