Welcome to Team Egret! We are delighted that you have decided in favour of one of our e-scooters!

To make it easier for you to get started and assemble your e-scooter, we have compiled all the important information in both the manual and the Quickstart Guide. These documents should be included with your e-scooter.

Alternatively, you can also watch our unboxing videos for the Egret X+, the Egret Pro and the Egret One: you can find them here: Egret — Unboxing Videos

They show you step by step how to unpack and assemble your e-scooter.

We are very sorry that you will not be able to ride your Egret e-scooter as soon as it arrives. The most important thing now is to check whether the vehicle or accessories have been damaged. If this is the case, it will be covered by the warranty and we will discuss the next steps with you. You can carry out minor repairs yourself if necessary, otherwise we or one of our service partners will be available to help you. If you have not already done so, please send us photos or videos of the damage.

As a rule, this is not a cause for concern at first.

Your e-scooter may be in sleep mode. This is to protect the battery during transport. You wake up your Egret by briefly connecting it to the charger. A few seconds are enough to signal the e-scooter to wake up. It should then switch on and be ready to ride.

If this is not the case, please check that all plug connections that you can see without dismantling your Egret are secure, e.g. also on the display or under the footboard. During transport, it can happen that these come loose easily. If you make sure that all connections are (re)connected, you should be able to switch on your Egret.

If this does not help and your Egret still does not switch on, please contact us again. We will then see what the problem might be and find a solution that is easy for you.

If you have just unpacked your Egret e-scooter and notice that the tyre is not fully inflated, we can assure you that this is perfectly normal. The e-scooters are shipped with the tyres not fully inflated so that they are not damaged during transport. Please inflate the tyres once and then check the air pressure regularly.

If you are sure that your tyre is defective, you can replace it yourself with a little manual skill. Replacing the front tyre is a little easier than replacing the rear tyre on all models.

Basically, the Egret Pro, Egret X, Egret X+ and the Egret One have tyres that are fitted with an inner tube. If these tyres are flat or defective, the respective wheel must be completely removed. However, this can be done easily and without special tools thanks to the separable rims.

The Egret Ey! 1, Egret Ey! 2 and Egret Ey! 6 have puncture-proof, self-healing tyres. This means that a gel strip is built into the casing which - if the tyre is damaged - repairs the puncture itself from the inside. To do this, foreign objects, e.g. stones, shards, etc. must be removed. Then inflate the tyre once. The gel now penetrates the damage and hardens. After an hour, you should check the tyre pressure again and pump up the air if necessary, then your e-scooter is ready to ride again.

The Ey! 3 model has a tubeless tyre without gel strips. A tyre lever is required to change this. If you don't have this to hand, a local bike dealer will be able to help you.

You can find the repair instructions for the relevant model on our website: Egret — Customer service

The instructions show you step by step and with pictures how the replacement works. We advise you to take a look at them before you get started.

If you are not confident enough to do the replacement yourself, you can of course have it done by one of our service partners. You can find an overview of all dealers who also offer service here.

There can be several reasons for this.

First of all, it is important to know that disc brakes drag for the first 20 - 40 kilometres. This is completely normal as they are self-adjusting. So if you have only just started using your Egret, don't let this put you off. You will notice how the brake gradually adjusts itself.

However, if you have been travelling with your Egret for some time and the brakes have recently started to behave differently, please first check whether they are dirty. Dirt can accumulate on them, especially in damp weather, but you can easily remove it.

Incidentally, it is not dramatic if the brakes get wet. Please be particularly careful then, because the braking behaviour can change, but as soon as they are dry again, you will have the usual braking behaviour again.

If your brakes are not dirty, please check whether the brake pads are worn. If this is the case, please replace them immediately so that you can continue to ride safely. You can find the spare parts for this on our website, where you can also find the replacement instructions. If you don't have the confidence to replace them yourself, please take a look at our dealer search for our partners in your area. There is sure to be someone there who offers service.

If your brakes are neither dirty nor worn and still do not provide the usual braking performance, you should bleed them. You can find the bleeding kit on our website. Please note that this comes without brake fluid and is not available from us. We recommend hydraulic oil for brakes, but not DOT 4.

If your brakes have recently started to drag, it may well be that the brake disc is bent. It then needs to be straightened urgently or - if it is very badly bent - replaced. Please let us know if this is the case so that we can provide you with the appropriate instructions.

Alternatively, you can also contact our service partners here.

If you have received your Egret e-scooter with a defective licence plate, please send us a photo. In such a case, it is due to transport damage and you will receive a replacement as soon as possible.

If the licence plate holder has broken during use, please order a new one via our webshop..

As you cannot remove the licence plate from the licence plate holder without damaging it, please contact your insurance company so that they can send you a new sticker. Your insurance company may charge you for the replacement licence plate.

We're sorry to hear that you can't enjoy travelling with your Egret right now.

Please check that all plug connections that you can see without dismantling your Egret are secure, e.g. on the display or under the footboard. During transport, it can happen that these come loose easily. If you make sure that all connections are (re)connected firmly, you should be able to switch on your Egret.

If this does not help and your Egret still does not switch on, we ask you to have your e-scooter checked by us or one of our partners.

In our dealer search, you can view all our partners and see which of them also offer service. You can use the filter function next to the address entry to select the search radius.

Alternatively, you can of course have all repairs and inspections carried out by us. However, this requires you to send in your e-scooter. If you decide to do this, please let us know so that we can provide you with the shipping address.

Please note that shipping, repair and maintenance costs will be incurred, unless it is under warranty. We also strongly recommend that you only send the e-scooter in its original box.

The idea is great, there is just one small problem: e-scooters are classified as motor vehicles in Germany. This means that, in case of doubt, any modifications you make will immediately invalidate your operating licence and insurance cover. For this reason, we strongly advise against using accessories other than original Egret accessories that are approved for your e-scooter model.

Please have a look in our accessories shop to see if we have something suitable for you. For the Egret Pro, the Egret X+ and the Egret X from serial number 78700 (last 5 digits), for example, we offer a luggage rack module that is compatible with KLICKfix accessories. This opens up a whole world of transport options! The Egret GTs even has this integrated as standard.

Unfortunately, it is not technically possible to move the throttle grip to the other side or to install a different throttle grip. We cannot offer this in any case.

In the event that you find someone who can offer such a conversion, we advise you to check with your insurance company in advance to see whether this will affect your registration and insurance cover. An e-scooter is classified as a motor vehicle in Germany, so you should be really careful with any modifications.

The acceleration of our e-scooter is designed to provide a safe and controlled riding experience despite a prompt response to accelerating. The starting behaviour can vary depending on the selected driving mode:

The Egret Original Series models have three riding modes, they are called:

The battery cells in our e-scooters are protected as well as possible.

At the same time, there are indeed a few things you can do to protect your battery and give it as long a life as possible. Like other batteries, the battery of your Egret e-scooter does not like extremes. This means that you should not expose it to extreme cold (from -10 °C) or direct sunlight.

If your e-scooter is exposed to extreme temperatures for a long time, it will eventually switch to deep sleep mode to protect the battery. If your e-scooter can no longer be switched on as usual using the on/off button after a long period of non-use, connect it to the charger for a few seconds. It will then be fully operational again.

Please also note that temperatures as low as 10 °C can result in a much shorter range than usual. The colder it is, the less distance you will travel. You should always take this into account if you leave your e-scooter out in the cold in winter.

First things first, don't worry!

Your e-scooter may be in sleep mode. This is to protect the battery during transport. You wake up your Egret by briefly connecting it to the charger. A few seconds are enough to signal the e-scooter to wake up. It should then switch on and be ready to ride.

If this is not the case, please check that all plug connections that you can see without dismantling your Egret are secure, e.g. also on the display or under the footboard. During transport, it can happen that these come loose easily. If you make sure that all connections are (re)connected, you should be able to switch on your Egret.

If this does not help and your Egret still does not switch on, please contact us again. We will then see what the problem might be and find a solution that is easy for you.

Viele Reparaturen an deinem E-Scooter können prinzipiell mit etwas handwerklichem Geschick selbst durchgeführt werden. Detaillierte Anleitungen dazu findest du auf unserer Service-Seite unter diesem Link.

Wir möchten jedoch betonen, dass du das richtige Werkzeug benötigst und empfehlen, Reparaturen vorzugsweise von Fachkräften aus dem Fahrradhandel oder bei uns durchführen zu lassen.

Falls du dir unsicher bist, ob du eine Reparatur selbst durchführen kannst oder solltest, zögere nicht, uns vorher zu kontaktieren. Es ist besser, einmal mehr nachzufragen, um sicherzustellen, dass alles richtig gemacht wird.

Bitte beachte, dass wir keine Haftung für Schäden übernehmen können, die durch unsachgemäßen Einbau von Teilen oder nicht korrekt befestigte Verbindungen entstehen. Solltest du Unterstützung benötigen, kannst du deinen E-Scooter nach Voranmeldung bei uns einschicken. Nutze hierfür bitte unser Serviceformular.

Technically speaking, it is possible to retrofit the indicators of the Egret X+ to your Egret X with a little manual skill.

Unfortunately, from a legal point of view, you will immediately lose your licence and insurance cover. This is due to the categorisation of e-scooters as motor vehicles, which very strictly stipulates whether and if so, what can be retrofitted or attached. At this point, we can only advise you against converting your Egret X unless you only plan to ride it on private property. But even then, the insurance company may claim that your e-scooter has been modified in the event of a claim.

We would have preferred a different approach at this point.

No need to worry, we will be happy to help you! Please complete our service request form so that we can provide you with the best possible support.

In order to help you quickly and effectively, we need the model of your e-scooter and the exact error code that the device is displaying. With this information, we can diagnose the problem precisely and offer a suitable solution.

This is nothing to worry about at first. Rather, your e-scooter has activated a protective mechanism so that the energy that the motor inevitably generates when travelling downhill does not overload the battery when it is already fully charged.

As soon as you take a short break, the battery can recover and you can continue your journey without any worries.

However, it is generally advisable to avoid riding downhill continuously with a fully charged battery so as not to put too much strain on the motor or battery.

Please excuse the fact that your Egret Pro does not offer the usual riding comfort.

There can be various reasons for the rear wheel becoming a little loose.

In particular, if you have left your Egret e-scooter standing for a longer period of time, the tyre may no longer sit flat in the rim. Low air pressure or fluctuating temperatures increase this effect.

In this case, please let some air out of the tyre and knead it well. If necessary, use a little soapy water (rinse well afterwards) to roll the tyre well. Then inflate the tyre again. The tyre should now be properly seated in the rim again.

As the rear wheel is a safety-relevant part, we ask you to check whether it is sufficiently tightened - and if it is not, to do so as soon as possible or to have it tightened by qualified personnel.

The values we recommend are as follows:

• Egret Pro: front wheel 7 - 9 Nm; rear wheel 18 - 22 Nm 
• Egret X: Both wheels 25 - 30 Nm

Batteries installed in e-scooters must not be disposed of with household waste. As a user, you are legally obliged to return these used batteries correctly. We recommend taking used batteries directly to municipal collection points or local retailers where they can be disposed of safely. For safety reasons, we ask you not to ship the batteries.

As an e-scooter dealer, we are obliged to take back used batteries that are installed in the products we sell. You can return such batteries to us free of charge at the following address:

If you have any further questions, please contact us at service@my-egret.com.

If you decide to purchase a current Egret model, we will be happy to take your old Egret e-scooter as a trade-in. Your old e-scooter must still be in working order, i.e. it should be able to be switched on and ridden on site, and the accessories such as the power supply unit must be complete.

For organizational reasons, we can only make you this offer if you hand in your old Egret e-scooter at our showroom in Hamburg's Speicherstadt.

It is best to send us some information about the model and condition of your e-scooter in advance. This will allow us to let you know in advance what value you can expect for the trade-in.

Too bad you want to sell your Egret e-scooter, but we are happy to help you! To arrange everything necessary, please let us know the serial number of your scooter. We will then make a note in the system that you have sold your e-scooter. This way, we are always up to date with future inquiries and can respond accordingly.

We are very sorry to hear that your e-scooter has been stolen! We are glad that you contacted us.

We have noted the serial number of your stolen e-scooter in the system and are keeping our eyes and ears open for possible inquiries.

If you have taken out EGT comprehensive insurance with theft protection, it is necessary for you to report the theft to the police. The deadline for this is 2 days. Please send the theft report to service@my-egret.com. Once we have received the theft report, we will contact the insurance company. As soon as we have the OK from the insurance company, we will send you a new e-scooter free of charge. 

Please note that we will charge you a deductible of € 85 due to the comprehensive insurance cover. Your comprehensive insurance expires with the claim “theft” and the delivery of the new replacement e-scooter. We recommend that you take out new comprehensive insurance for your replacement e-scooter under EGT Kasko.

If your My Abo scooter is stolen, it is also necessary for you to report the theft to the police. The deadline for this is 2 days. Please send us the theft report to service@my-egret.com. Once we have received the theft report, we will contact the insurance company. As soon as we have the OK from the insurance company, we will send you a new My Abo Scooter.

We are sorry to hear that you have lost your key. So that we can make you a replacement key, we need the key number - which is engraved on the key or which you have written down - as well as the serial number of your e-scooter.

A processing fee of EUR 49.00 plus shipping costs will be charged for issuing the replacement key.

Please send us the necessary information so that we can initiate the process of making your replacement key.