You can use the payment methods PayPal, direct debit, credit card, Klarna (purchase on account, direct debit, instalment payment) and instalment purchase by easycredit.

With easyCredit you can finance your order in 2-60 instalments. Interest is charged on the instalments. However, you can arrange the payment flexibly at any time by making special repayments and adjusting the instalments. It is also possible to defer instalments if required.

This is very annoying, we will of course immediately check what could have gone wrong.

If you have already received an order number, please let us know so that we can clearly identify the transaction. Alternatively, we need your full name and the e-mail address you used to place the order. Once we have this information, we will check whether your order has been received in our system - and if so, what its status is.

If you wanted to pay via PayPal or had selected instalment payment via easycredit, please also contact these providers. The reason for the cancellation of the payment may also lie with them and then you would have to clarify this with them directly.

With Pay later from Klarna, you are usually offered two options: Payment in 30 days or purchase in instalments.

If you choose to pay in instalments via easyCredit, you can choose how many instalments you would like to pay in before completing your order. The interest is also shown in advance so that you know in advance how much you will have to pay in total.

Please note that the payment service providers may check your credit rating in advance and adjust or withdraw their offer. Unfortunately, we have no influence over this.

If you are unable to use any of the payment methods mentioned, please let us know your order and the billing and delivery address. We can then issue an invoice. We ask for your understanding that only prepayment is possible in this way. As soon as we have received your payment, we will dispatch your order immediately.

Absolutely! As soon as your order has been dispatched, we will send you a dispatch confirmation by email. This contains your personal tracking number and a link that you can use to track the current status of your delivery online at any time.

This way, you can always keep track of the dispatch and look forward to the arrival of your order!

We understand that it can be frustrating when tracking is not updated immediately. Please be assured that we will always pack your order quickly and make it ready for collection by UPS. However, due to high volume or other logistical challenges, UPS may not be able to scan all parcels immediately upon collection. Often your parcel will not be visible in the tracking system until it reaches the first distribution centre and has been processed there.

In addition, factors such as bad weather, sickness absence among the shipping service provider's employees or a necessary pooling of resources in remote areas can lead to delays in the onward transport of your parcel. These circumstances are beyond our control and we ask for your understanding in these situations.

We know how important it is for you to receive your order quickly and thank you for your patience and understanding as UPS works to get your package to you as quickly and safely as possible.

Thank you for your order! Unfortunately, for technical reasons, we can currently only store one tracking ID per order in our system. We are aware of this problem and are working hard to find a solution so that we can provide a separate tracking number for each consignment in future.

As a rule, however, all e-scooters in your order should arrive at the same time. If you notice that a parcel is missing or you need further information, please do not hesitate to contact us. We will be happy to help you and will provide you with the required tracking numbers as quickly as possible.

Yes, we also ship to Great Britain (UK). For this we need the items you would like to order, your billing and delivery address. We will send you a quote and dispatch your order as soon as we have received your payment.

As the United Kingdom is no longer part of the EU, we would like to point out that shipping costs can sometimes be very high. You may also have to pay customs duties.

The bad news is: We do not ship to Switzerland.

The good news is: You can order directly via our Swiss webshop: https://egret.ch/

Together with our partner intercycle, we can give you the same Egret experience, send you your Egret e-scooter free of charge and offer you outstanding service.

If you have purchased your Egret e-scooter via our webshop, you can of course test it in accordance with our terms and conditions. If you are not satisfied, you can cancel the purchase within 14 days without giving any reason.

The cancellation period begins on the day the goods are delivered. You are responsible for the costs of returning the goods to us. Please note that it is only possible to check the goods purchased online within the legal regulations, i.e. in the same way as it would have been possible in a shop.

If the value is reduced due to signs of use, damage, soiling or incomplete returns, we must charge for this reduction in value.

As soon as we have received and inspected the e-scooter, we will refund the purchase amount. We will use the same payment method that you used for the purchase. If you paid by bank transfer, please let us know your bank details.

Please send your return enquiry in writing to our service team. You can reach them by email at service@my-egret.com.

If you have already received the order, you will then be asked to send it back to us.

After receiving your cancellation within the statutory period, we will contact you to clarify whether you have already received your order and whether a return is necessary. As soon as we have received the e-scooter or spare part, we will check its condition.

We will then refund the purchase price. Please note that this may take a few days. If we notice any damage or defects on the returned e-scooter or spare part, we reserve the right to claim a reduction in value.

In accordance with our General Terms and Conditions (GTC), you are responsible for the shipping costs in the event of cancellation if you are not satisfied with your order or if you have ordered in error.

We ask for your understanding for this regulation.

I can't register a collection with the UPS returns label sent to me, what do I have to do now?

We are sorry that there are problems with the registration of the collection by our logistics partner UPS.

The returns label provided should contain all the necessary information to request a collection via the following link: https://wwwapps.ups.com/pickup/schedule?loc=de_DE

If the collection has still not worked as expected, we recommend that you contact UPS directly to find out what the problem is.

We will also be happy to assist you with any further questions.

How annoying that your chosen access point doesn't want to accept the package. Unfortunately, we have no direct influence on this. We recommend that you use a different access point or register the parcel online for collection from your home. Simply use this link:

As soon as we receive the parcel back, we will check it for completeness and whether the condition is as good as new.

Please note that we may not be able to refund the full purchase price if the goods arrive too late, incomplete and not as good as new. Costs for labour and shipping costs that have already been incurred will not be refunded.

Please ensure that you adhere to the deadlines both when cancelling/withdrawing from the order and when returning the goods.

We strongly recommend that you only send the e-scooter in its original packaging, as this provides the best possible protection against transport damage (for which we accept no liability and would have to charge you if in doubt).

If you no longer have the original box, please look for a suitable replacement.