Hamburg, 31.03.2021

Product recall electric scooter  THE-URBAN xC1 

Dear THE-URBAN-xC1 rider,

The quality and safety of our products are our top priority. Unfortunately, we have to inform you today that the electric front brake of our electric scooter THE-URBAN xC1 can be triggered unintentionally at low temperatures under extreme load, e. g. when jumping off a kerb. This could cause the front wheel to lock while riding.

The electric scooter THE-URBAN xC1 must therefore not be used any further until further notice. There is a risk of injury!

We will correct this malfunction with a software update. The software is located on the controller, which is permanently installed in the handlebars of the scooter. Please contact us so that we can send you a handlebar with new software. You can easily install the handlebars yourself.

Please contact us by telephone, e-mail or via our service form so that we can discuss the next steps for replacing the handlebar. 

Telefon: +49 (0) 40 320 270 8 0
Click here for the Service form

We apologise for the inconvenience and hope for your understanding for this security measure.

With kind regards,

Florian Walberg